Pro Audio Stage Floor Speakers New 12 Inch Pair PPB12

We've Got Crazy Customer Service!
Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other Ebay sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 10,000 satisfied customers to prove it.

How do we sell High Quality Products at such Low Prices?
Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price…direct from the Factory, and we back it all up with the best customer service you will ever encounter on Ebay. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.

Affordable Performance. Guaranteed.

USA
The US shipping price listed applies to the continental 48 states only and includes all handling charges and insurance. Sorry we do not ship outside of the main 48 US states. Payments received before 5pm EST on standard business days will ship out on that day. Any payments received after 5pm EST on Friday will ship the following Monday. Items are shipped via UPS; a tracking number will be sent to your email as soon as the items leave our warehouse. State law requires us to charge sales tax to California residents. Sorry we are unable to ship to APO addresses.

Canada
The shipping rates for Canada apply to the southern provinces of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Quebec only and are listed separately. Sorry we do not ship outside of the provinces listed above. All duty, GST and brokerage fees are included in the shipping cost. You will not have to pay any additional fees. We have had problems with lost and damaged products shipping with all other carriers including USPS. We only ship UPS. Please attach your phone number with your payment so that UPS can contact you if necessary. Payments received before 5pm EST on standard business days will ship out on that day. Any payments received after 5pm EST on Friday will ship the following Monday. Items are shipped via UPS; a tracking number will be sent to your email as soon as the items leave our warehouse. For our Canadian customers we offer $5.00 off the shipping cost on every auction after the first.

Shipping and Handling Charge
Please understand that the shipping and handling charges do not apply to shipping cost alone. The insurance, packaging, handling and processing are also included in that charge. In addition we put all of our products through an extensive five point inspection before shipping. We keep these charges as low as possible, please remember all the processes you do not see that OnlyFactoryDirect does to insure that you get your high quality products safely.

We ship to the address provided on the buyer's payment. If the provided address is incorrect or deemed undeliverable by UPS, the buyer will be responsible for any additional fees to deliver the order.

For items damaged in transit by UPS, OFD must be contacted within 3 business days from date of customer receipt of item. If full replacement is deemed necessary by OFD, a UPS call tag will be issued at OFD's expense. UPS will make 3 attempts to pick up over 3 consecutive days. If buyer fails to have product available for pick-up expense of return will then fall upon buyer.

For items lost in transit by UPS, please contact OFD and allow 72 hours for a UPS trace to be completed.

Please feel free to contact us via email with any general product information, pricing or billing questions. Please specify the product model you are interested in and/or the ebay auction number. Email questions to: customerservice@onlyfactorydirect.com

For technical questions contact our Tech Department at: techsupport@onlyfactorydirect.com

We are available by e-mail 24 hours a day, 7 days a week. E-mailed questions will be answered within hours, in most cases we will email you back within minutes. You may also contact us via telephone at (800) 910-3575. Our business hours are 7:00am until 5:00pm PST Monday through Friday. We often experience a heavy call volume, so please leave a message so we can return your call.

OnlyFactoryDirect offers a Lifetime Warranty against manufacturers defects on all the products we sell. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. You can view the warranty details at our Ebay Store.

OnlyFactoryDirect Lifetime Warranty

OnlyFactoryDirect offers a Full 100% Money Back Satisfaction Guarantee. If you are not satisfied with your purchase we will gladly issue a Full Refund, less shipping costs, when requested within 30 days from the date purchased.

Returned items must be in the original package with all accessories included within. Contact OFD for a return authorization. Once the item is received at the OFD warehouse, we will inspect the product and a refund will be issued.

If the products were damaged by the customer, OFD reserves the right to refuse a full refund. Please allow up to one week from receipt of your item for your refund to be processed. All refunds will be issued in the same manner that payment was received.

OnlyFactoryDirect recommends using Paypal above other methods. PayPal accepts Visa, MasterCard, American Express, Discover Card and debit cards as well as checks. We ship to PayPal confirmed addresses only.

Credit Cards
OnlyFactoryDirect accepts Visa, MasterCard, American Express and Discover cards. Please call us with your credit card information at 1-800-910-3575 during regular business hours.